RubyCo Concierge Tax & Accounting values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications, including SMS messaging.

Information We Collect

1. Personal Information: We collect information such as your name, phone number, email address, and other relevant details when you provide them to us directly.

2. Usage Information: We may collect details about how you interact with our services, including IP addresses, device information, and usage analytics.

How We Use Your Information

• To send you updates, notifications, or marketing communications (with your consent).

• To provide customer service and fulfill your requests.

• To improve our website and services.

Information Sharing

We do not sell or share your personal information with third parties, except:

• To service providers that assist us with delivering our services.

• To comply with legal obligations or protect our rights.

Your Rights

You have the right to opt-out of SMS communications at any time by replying “STOP” to our messages. For more details, contact us at Info@rubycotax.com.

Data Security 

We use industry-standard encryption and secure systems to protect your personal data.

For questions about this Privacy Policy, email us at Info@rubycotax.com.

SMS Terms and Conditions

1. SMS Consent Communication:

The phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive conversational text messages from RubyCo Concierge Tax & Accounting, you may receive conversational SMS messages related to the following: 

• Conversations (external): We ask clients questions about their tax documents or financials. Clients text us their tax questions instead of calling the office

3. Message Frequency:

Message frequency may vary depending on the type of communication and your engagement.

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ if the message is sent domestically or internationally. 

5. Opt-In Method:

You may opt in to receive conversational SMS messages from RubyCo Concierge Tax & Accounting in the following way: 

• By submitting a website form located at https://www.rubycotax.com/contact 

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Info@rubycotax.com.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt-out at any time by texting "STOP."

• For assistance, reply with the word "HELP" 

• Visit our Privacy Policy and Terms and Conditions at https://www.rubycotax.com/privacy-policy.

• Messaging frequency may vary.